Maple & Apricot
Hospitality Academy
Introduction to Hotel Operations
2x per week
6 Weeks Course
Online / Armenian
Description
A comprehensive foundational course that introduces students to the core functions and operations within a hotel. Students will gain an understanding of hotel departments, technologies, career opportunities, and how they all work together to provide exceptional guest experiences.
Syllabus
Through engaging lectures, real-life examples, and practical exercises, participants will develop hands-on knowledge in the following key areas of hotel operations:
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Introduction to Hospitality and Tourism in Armenia
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Hotel Departments Overview
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Front Office
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Housekeeping & Maintenance
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F&B
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Sales & Events
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Accounting & Procurement
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Technologies and Systems used in Hotels
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Career Opportunities
Instructor
Lana Andjergoli is the founder of Maple & Apricot Hospitality Academy. With a background in Business and Hospitality Service Management and certifications from Cornell University and London School of Business, she combines international experience with local expertise. She has worked at prestigious establishments like Radisson Blu Hotel Yerevan and has held key roles in various hospitality sectors, including event management, procurement, and cost control.
What Will You Gain
Upon completion of this course, participants will have acquired the following essential skills and knowledge:
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Strong Foundation in Hotel Operations: Clear understanding of how Front Office, Housekeeping, F&B, Sales, and Maintenance work together to deliver excellent guest experiences.
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Training on Hotel Systems: Practical familiarity with key industry tools like PMS, POS, and other hotel management software.
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Job-Ready Skills for Entry-Level Roles: Communication, time management, and problem-solving skills needed to succeed in any hotel department.
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Real Industry Insights: Practical examples, case studies, and real-world scenarios from leading hotels to help you understand daily operations and challenges.